Tariffs / Policies

CPNI

• CPNI / Privacy and Security Policy

• A copy of our CPNI certification may be obtained by calling our office during normal business hours.

Closed Captioning

If you have closed captioning concerns please contact:
Attn: Closed Captioning Compliance
75 Main St.
Hickory, PA 15340
or
724-356-2211
Fax: 724-356-4399
email: regulatory@hky.com

Universal Service Rules Requirement for Supported Services

Hickory Telephone Company is a quality telecommunications services provider who provides basic and enhanced services at reasonable rates within its service territory.  Basic services are offered at the following rates: 

Single Party Residence Service - $20.00/mo.

Single Party Business Service - $23.42/mo.

Federal Subscriber Line Charge-Single Line - $6.50/mo.

Federal Subscriber Line Charge-Multi Business - $9.20/mo.

Directory Assistance - $0.90

Toll Blocking - Available at no charge for low-income customers that qualify.

Emergency 911 Service - Surcharges for 911 services assessed according to government assessment.

Low-income individuals eligible for Lifeline telephone assistance program may be eligible for discounts from these basic service charges through state specified telephone assistance plans.

Basic services are offered to all consumers in the Hickory Telephone Company service territories at the rates, terms and conditions specified in the Company’s tariffs.  If you have any questions regarding the Company’s services, please call us at 724-356-2211 or visit our business office at 75 Main Street, Hickory, PA for further information regarding our services.

ACP Program Consumer Complaints

A consumer has the right to file a complaint with the FCC regarding an ACP-supported service or any difficulty enrolling with the provider.

• Phone Number: 1-888-225-5322

• Video phone number: 1-844-432-2275

• Website address: https://consumercomplaints.fcc.gov/hc/en-us